Discover the world of Bianca Lorenne
contact us
Please contact us on nz 0800 242 567 or au 1800 705 393 or fill out the form below.
visit us
Bianca Lorenne
311 Devon Street East
New Plymouth, 4312
PO Box 219
New Zealand
Flagship Store Hours:
Mon - Fri 9:30am - 4:30pm
Sat 10:00am - 2:00pm
frequently asked questions
View All FAQ'sorders
Can I add items to my order before it has been shipped?
If you’d like to add items to your order, please contact us as soon as possible and we’ll do our best to arrange this before your order is dispatched.
There’s no additional freight charge for adding items to your existing order, unless the additional items are large or bulky and incur extra freight costs.
If your order has already been dispatched, you’ll need to place a separate order, and additional shipping charges will apply.
Can I update my delivery address after my order is placed?
If you’ve entered the wrong delivery address, please contact us as soon as possible by emailing sales@biancalorenne.co.nz or calling us on 0800 242567 (NZ) or 1800 705393 (AU)
If your order hasn’t yet been dispatched, we can update the address for you. However, if your order has already left us, we can’t guarantee that the delivery address can be changed, and additional courier charges may apply to reroute your parcel.
Can I cancel my order before it has been shipped?
If you’d like to cancel your order, please contact us as soon as possible and we’ll do our best to help, provided your order hasn’t already been dispatched.
Please note that transaction fees are non-refundable on cancelled orders.
If your order has already been dispatched, you’ll need to wait for it to arrive and then follow our returns policy to return it to us.
What is your returns and exchange policy?
You can return or exchange any item (excluding sale items and personalised items) purchased through our online store within 7 days of receiving the goods for New Zealand, and 14 days of receiving the goods for all other countries. Please find our full returns policy here.
products
How do I know what bedspread size to purchase?
Our bedspreads are designed to fall to the floor. As bed heights and mattress depths can vary, we recommend measuring your bed carefully before ordering to ensure you select the right size.
With your usual bedding in place, measure from the floor on one side, up and across the bed, then down to the floor on the other side. Choose the bedspread size that most closely matches this measurement.
As each bedspread is individually handmade, there may be a slight variation of ±5% from the listed dimensions.
You will find our full size guide and specific measurements on each product page.
What size comforter is best for my bed?
The best comforter size for your bed depends on how much drape you’d like over the sides.
We recommend a large comforter for king and super king beds. For a queen bed, either a small or large comforter can work beautifully, depending on your preferred look. A small comforter is best suited to a single or king single bed.
You’ll find the dimensions of each comforter in the product description to help you choose the right size for your bed.
What is the difference between a comforter and a coverlet?
Our comforters are designed to be folded at the end of the bed as a decorative statement piece. They can be pulled up for extra warmth on chilly nights and are perfect for daytime naps. They can also be used as a cosy throw on a sofa or in a living area.
Our coverlets are designed for layering with a comforter or as a lighter accent piece at the end of the bed. They’re ideal for those who prefer a less voluminous look. Coverlets can also be pulled up and used as a bedcover when needed, but unlike our bedspreads, they aren’t designed to provide full, floor-length coverage.
Are the colours online a close match to the product?
All Bianca Lorenne products have been colour corrected to represent real life colour as best as possible. However, colours can appear differently depending on your screen and device settings.
If you’d like to check a colour in person before purchasing, we recommend ordering a fabric sample where available. Samples are $2 each, with complimentary courier delivery.
To order a sample, simply visit the product page you’re interested in and select ‘Request a Sample’, located next to the Size Guide.
Can I view the range in person?
Absolutely! You can explore our full range at our flagship store in New Plymouth, New Zealand, or visit one of our selected stockists.
As each stockist carries a different selection of products, we recommend contacting them before visiting to check whether they have the item you’re interested in available in-store. You can find a list of our stockists here.
If you don’t have a stockist nearby, we also offer fabric samples for $2 each, with complimentary courier delivery, so you can see and feel the fabric before purchasing.
Wholesale/trade
How do I apply for a Trade account?
You can apply for a trade account by completing our trade application form here. Once we’ve received your application, our team will review it and be in touch with you.